The surprise audit - something pay day loans business must do

Much has been alleged by pay day opponents concerning this so called explicative nature of the products pay day stores have to offer. That is a diatribe style argument that will rage on with certain activists, regardless of data pointing toward the contrary. However, here’s something that the best pay day loan business organizations do that not only reflects top quality customer service, it helps ensure that employees are doing their jobs properly – a surprise audit.

What does a surprise audit prove?

Payday loan industry blog suggests that pay day stores perform a surprise audit fairly often. In fact, once the audit commences, employee should be made aware of what’s going on. The reason for a surprise audit in the first place, as outlined by pay day loan industry blog, is that when most employees are exemplary, some aren’t; employee fraud is possible.

First, focus on a good customer from the recent past

The first reason for this is to give your business a chance to set up good rapport with the customer would have given the opted for the future contact. Make sure they know who you are and make it very clear to them that you appreciated their patronage with their last payday loans no faxing. Simply say “thank you” and ask if there’s anything else you are able to do for them. Just make certain that you give the customer space to respond after you state your purpose. Customer retention depends upon your attentiveness and willingness to listen.

Listen to what customers say

Ideally, customers will say they have a good experience and would use a pay day loans again. There is a possibility that you’ll hear a story about a bad customer service experience. It happens, and it can typically be adjusted with minor correction.

What if there has been employee fraud?

Employee fraud is the worst of all possible worlds for payday loan business. The damage employee fraud can do to trust between customer and business as well as business and employee is great. What happens in this case is that dishonest employees take out a loan for themselves under an additional identity. This smacks of identity theft. Quoting Payday loan industry blog, “as many as 22 percent of payday loan contracts are bogus,” but that seems too high. This doesn’t mean that a surprise audit should not be used. By doing this, payday loan business organizations prove to not only their employees, but to the customers they work with on a daily basis, that their business is valuable and it should be secure.